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Booking queries
How to change your booking, add services and other info. Also includes latest update if you are affected by recent COVID-19 travel restrictions
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Baggage
Learn about your baggage allowances, baggage fees, and how to make a claim for lost, delayed or damaged bags
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Flight-related queries
Was your flight delayed, cancelled, etc. ? Did you book a seat that wasn’t available?
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Special Assistance
Learn how to add a wheelchair to your booking, travelling while pregnant, and other special requirements
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Website or App queries
Trying to check-in online? Facing payment issues? Learn how to deal with the most common questions or report an issue
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Feedback
We welcome any feedback you might have about our products, services or travel experience
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International Flights
For all international passengers travelling to / from Saudi Arabia, in addition to the latest updates on travel restrictions related to COVID-19