Changing your travel plans due to Coronavirus restrictions
Dear Customer
flyadeal is pleased to be increasing our schedule, offering more opportunities for you to travel for business or pleasure within the Kingdom, but we also understand that many Customers have questions about how to travel safely or the status of bookings impacted by previous travel restrictions.
If you are planning your trip, or are about to fly, please visit our ‘flying with confidence’ page which details how flyadeal and our airport partners have made travelling as safe as possible. The pandemic has changed the travelling experience, so please take time to understand these changes and restrictions before your fly.
We hope that you and your families remain safe through this period and we look forward to welcoming you onboard.
The flyadeal Team
I have tested positive for COVID19 and am unable to travel
If you, or anyone in your booking, have tested positive for COVID19 we will be happy to cancel your booking for full credit, which will be valid for one year from date of issuance.
Please contact us as soon as you know you will not be travelling , and no later than four (4) hours before your departure time, so we can cancel your flights. Please indicate if you would like to cancel for just the passenger who is unwell or to also cancel other passengers in the booking. As soon as we receive and verify a copy of your COVID19 test results we will issue your credit to you by email.
Please note requests to cancel bookings received within four (4) hours of your departure time will not be approved and you should change your booking to a new date / time of travel using our Manage Booking service on flyadeal.com
We wish you a speedy recovery and look forward to you travelling with us again in the future.
I am feeling unwell or my reason for travelling has changed, and want to change or cancel my booking
If you wish to change your date of travel simply visit our Manage Booking section on flyadeal.com and select your new dates of travel. Change fees and fare difference may apply.
If you wish to cancel your booking please contact us at least twenty four (24) hours before your departure time and we will cancel your booking for credit. Change Fees will be applied. Please note requests to cancel bookings received within twenty four (24) hours of your departure time will not be approved and you should change your booking to a new date / time of travel using our Manage Booking service on flyadeal.com
Options for Customers whos’ travel plans are affected by the suspension of International Travel effective 21st December 2020
Whilst flyadeal flights are not affected by the suspension of international travel we do understand that for some Customers their flyadeal trip was dependent on an international flight and their journey will now have to be deferred. Any Customers who had confirmed international flight bookings to or from Saudi Arabia for travel between 21st December 2020 and 3rd January 2021 may request to cancel their booking and receive a credit of the fare paid which will be valid for one year from date of issuance. Refunds will not be permitted, and credits will only be processed if the request, and supporting documentation, is received by our team at least four (4) hours before the departure time of the flyadeal flight to be cancelled.
Options for Customers who booked on a flight which was cancelled (21st March to 31st July 2020)
If you were booked to travel on a flight between 21st March and 30th May, or on a flight which was cancelled in June or July due to the scheduling restrictions placed on Saudi airports. your booking will have been cancelled and an email sent to the contact details in your booking detailing your credit.
All credits issued are valid for one year from date of issuance and can be used as full or part payment towards any new bookings during this time. If you would prefer to receive a refund, please complete our online refund form and our team will process your request as soon as possible. Please note we are only able to refund to the original payment method, so if the payment was made by someone on your behalf by credit or debit card, they will receive the refund directly to their card account.
If you have been unable to use your credit and it has expired, please contact us and we will be happy to re-issue your credit for another year.
Options for Customers Booked to travel up to and including 20th March 2020
Whilst our flights were not cancelled before 20th March some Customers were unable to travel due to specific restrictions in place at the time and requests were approved for cancellation for credit. Credits issued under this policy are valid to 31st December 2020.
If you did not receive confirmation of your credit, please contact us with your original booking details and we will confirm your credit value and validity. If you will be unable to use your credit before 31st December 2020 you can request an extension of your credit for a further three (3) months. Please note this extension is not automatic.
How can I use my credit?
- Select your flights and enter passenger details as usual on flyadeal.com
- When you arrive to the payment page, select ‘credit shell’ as the payment method
- ·You must enter your original booking reference to redeem the credit against the new booking you are making
- Contact details for your new booking must match the contact details on the original booking for the payment to authorise
- If there is any additional value to be paid in your new booking this must be paid by Visa or MasterCard credit or debit card or Mada
Updated 21st March 2021