As per flyadeal’s Carrier Regulations, the option to cancel a booking, receive a refund, or keep the amount as credit depends on the selected fare type and applicable conditions, as outlined below.
Time to Think (Cancellation and Full Refund)
Therefund option is available for all fare types.
You can cancel your booking and receive a full refund within 24 hours from the time the booking was created, provided that there are 7 days or more remaining before the scheduled departure at the time of cancellation.
The cancellation can be completed through Manage My Booking on the flyadeal website or mobile application.
If you created a booking on fly+:
If your booking was made under the Fly+, you can cancel your booking and keep the eligible amount as credit with flyadeal, valid for 3 months, subject to the applicable terms and cancellation fees.
- You can cancel your booking and receive the credit up to 48 hours before the scheduled departure.
- Cancellation fees apply in accordance with the applicable terms and conditions.
- Cancellation must be completed through Manage My Booking on the flyadeal website or mobile application.
If you created a booking on flyMax:
If your booking was made under the Fly Max, you can cancel your booking and keep the amount as credit with flyadeal, valid for 3 months.
- You can cancel your booking and receive the credit up to 3 hours before the scheduled departure.
- No cancellation fee applies to Fly Max bookings.
- Cancellation must be completed through Manage My Booking on the flyadeal website or mobile application.
Exceptional Cases
For certain exceptional circumstances, such as emergencies, serious illness, or death, may be considered for an exception. Supporting documentation, such as a medical report or death certificate, must be provided.
If the required supporting documents are not provided, the exception request may be rejected.
If you would like to submit an exception request, please clearly explain your circumstances and attach all relevant supporting documents here.
Please note: Submitting an exception request or completing the form does not guarantee approval. Each request will be reviewed individually in accordance with the applicable terms and procedures.