General

Charter and Group Booking

• Group and Charter Requests

Booking queries

• Changing your travel plans due to Corona Virus
• I want to request a group booking
• I want to request a CHARTER
• I want to add a seat to an existing booking
• I want to cancel my booking
• I want to change the date or time of my booking

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Baggage

• Carry-On
• My bag is delayed or damaged
• Hold Baggage
• How do I add bags to my booking?
• What are the fees for adding baggage to my booking?
• What am I allowed to carry in my cabin baggage?

Flight-related queries

• My flight was cancelled
• My flight was delayed
• I checked in ontime but I was not accepted for travel
• I could not check-in or board my flight
• I paid for my preferred seat but was allocated a different seat

Special Assistance

• I need a wheelchair while travelling
• I have a visual or hearing impairment
• I am pregnant
• I have had recent surgery or have a plaster cast
• I need to travel with medical equipment
• I have a contagious disease or a different medical condition

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Website or App queries

• I am facing a payment issue
• I cannot check-in online
• I checked-in but did not receive my boarding pass
• There is a technical issue with the website
• There is a technical issue with the app

International flights

• Traveling to Bosnia and Herzegovina
• Traveling to Turkey
• Traveling to Azerbaijan
• Traveling to Georgia
• Traveling to Egypt
• Passengers traveling to the Kingdom of Saudi Arabia

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