I have tested positive for COVID19 and am unable to travel
If you, or anyone in your booking, have tested positive for COVID19 we will be happy to cancel your booking for full credit, which will be valid for one year from date of issuance.
Please contact us as soon as you know you will not be travelling , and no later than six (6) hours before your scheduled departure time, so we can cancel your flights. Please indicate if you would like to cancel for just the passenger who is unwell or to also cancel other passengers in the booking. As soon as we receive and verify a copy of your COVID19 test results we will issue your credit to you by email.
Please note requests to cancel bookings received within six (6) hours of your scheduled departure time will not be approved and you should change your booking to a new date / time of travel using our Manage Booking
We wish you a speedy recovery and look forward to you travelling with us again in the future.
I am feeling unwell, and want to change or cancel my booking
If you wish to change your date of travel simply visit our Manage Booking section on flyadeal.com and select your new dates of travel. Change fees and fare difference may apply.
If you wish to cancel your booking please contact us at least six (6) hours before your scheduled departure time and we will cancel your booking for credit. Change Fees will be applied. Please note requests to cancel bookings received within six (6) hours of your scheduled departure time will not be approved and you should change your booking to a new date / time of travel using our Manage Booking
How can I use my credit?
- Select your flights and enter passenger details as usual on flyadeal.com
- When you arrive to the payment page, select ‘credit shell’ as the payment method
- ·You must enter your original booking reference to redeem the credit against the new booking you are making
- Contact details for your new booking must match the contact details on the original booking for the payment to authorise.
- If there is any additional value to be paid in your new booking this must be paid by Visa or MasterCard credit or debit card or Mada.