As per the flyadeal Conditions of Carriage our fares are non-refundable and therefore we will not consider any request for a voluntary cancellation and refund.
However in exceptional circumstances such as bereavement or major illness of an immediate family member we will consider your request. (please note that supporting documents will be required)
If you believe your case requires special consideration and fits the criteria above, please complete the form here and ensure you attach the appropriate documentation (Death Certificate / Medical Certificate). Failure to attach the correct supporting document(s) will result in your claim being rejected.
If you would like to change your travel Plans due to Corona virus restrictions, please click here.
If you created a booking on fly+:
You will be able to cancel your flights and keep the amount as credit “None fundable” in flyadeal wallet for 3 months. Please note that applicable fees apply.
You can cancel your flight through our website by (manage my booking) up to 3 days before departure time.
If you created a booking on flyMax:
You will be able to cancel your flights and keep the amount as credit “None fundable” in flyadeal wallet for 3 months.
You can cancel your flight through our website by (manage my booking) up to 12 hours before departure time.