We will endeavor to operate our flights as per our published schedule; however, we may occasionally have to change our schedules or delay your departure. If you have provided us with your contact information (mobile number and / or email address) we will endeavor to notify you of any such changes as soon as possible.
My flight was delayed by more than 1, but less than three (3) hours
We will update the flight information screens at the airport with the revised departure time. Passengers will also be notified of the updated departure time via SMS and email using the contact details registered in their bookings.
Refreshments will be provided at the airport. If refreshments are not provided, please complete our form and we will issue a flyadeal Voucher to the value of 50 SAR, valid for 4 months from date of issuance.
In certain delay situations, depending on the duration of the delay and your booking eligibility, additional options may be available, including a refund. If your booking is eligible for a refund, a dedicated refund link will be sent to the mobile number and email address registered in your booking.
You can request a refund using the link provided via SMS or email. Please complete your request before the flight departs to ensure you can benefit from the available option.
My flight was delayed by more than three (3) hours
We will update the flight information screens at the airport with the revised departure time. Passengers will also be notified of the updated departure time via SMS and email using the contact details registered in their bookings.
Hot meals will be provided at the airport. If meals are not provided, please complete our form and we will issue a flyadeal Voucher to the value of 150 SAR, valid for 4 months from date of issuance.
In certain delay situations, depending on the duration of the delay and your booking eligibility, additional options may be available, including a refund. If your booking is eligible for a refund, a dedicated refund link will be sent to the mobile number and email address registered in your booking.
You can request a refund using the link provided via SMS or email. Please complete your request before the flight departs to ensure you can benefit from the available option.
Compensation
You may also be eligible for compensation in accordance with the applicable regulations and conditions. Please note that compensation may not be payable in certain circumstances beyond our control, such as adverse weather conditions, or security-related situations, subject to the applicable regulations.
To submit a compensation claim, please complete the form here.
Important Note: In accordance with banking requirements, flyadeal may request a copy of your passport or additional supporting documents to complete international bank transfers.