We will endeavour to operate our flights as per our published schedule; however, we may occasionally have to change our schedules and/or cancel, terminate, divert, postpone or delay your departure. If you have provided us with your contact information (mobile number and / or email address) we will endeavour to notify you of any such changes as soon as possible.
If you are moved to an alternative flight, and the new departure time is more than 1 hour after your original booked departure time you will be entitled to refreshments in the airport. If your new departure time is more than six (6) hours after your original booked departure time you may choose to move to a new date or time of travel or cancel your booking for a refund.
If we have cancelled your flight and no alternative was offered, or the alternative flight was more than 6 hours after your original booked departure time, your booking will be cancelled and the full amount paid (less any services consumed) will be held in credit, valid for one (1) year from date of issuance. You can use your credit as full or part payment towards your next flyadeal booking when booking through any of our flyadeal sales channels (airport sales office, website or call center).
- If you would prefer a refund this must be requested by completing our online form.
You may also be entitled to compensation, but this will not be due if your flight was cancelled for reasons outside of our control (for example weather, airport closure or security issues).
- To claim your compensation please complete our online form here.
Due to the requirement from the middle bank for any international flights, flyadeal might ask for a passport copy to complete the refund.
Please note refund and compensation claims will not be processed if you were provided with an alternative flight which departed within six (6) hours of your original booked departure time.