We will try to honour all seat selection requests, however, by using this Service you agree that we retain the right to change your seat at any time, even after you have boarded the aircraft, as we may need to do this for operational, safety or security reasons.
If you have used our Seat Selection Service in good faith and adhere to all requirements of the seat you have selected, but we, for operational, safety or security reasons have needed to move you to another seat on the aircraft, you will be entitled to a Credit from us of the relevant Service Fee by completing our online form. Please note that if you provided incorrect information at the time of booking and selected a seat which is restricted (for example if you agreed to our Emergency Exit Row requirements) then no credit will be given.