We will endeavor to operate our flights as per our published schedule; however, we may occasionally have to change our schedules or cancel your departure. If you have provided us with your contact information (mobile number and / or email address) we will endeavor to notify you of any such changes as soon as possible.
If Your Flight Is Rescheduled or Cancelled
If you are moved to an alternative flight and the new departure time is not suitable for you, we will notify you of the available options based on your booking eligibility via SMS and email using the contact details registered in your booking.
Depending on your booking eligibility and flight status, the available options may include:
- Change/Rebook your flight onto another available flight without fees.
- Cancel and Keep Your flight Amount as Credit for future use.
- Cancel your flight and Request a Refund amount through the original payment channel.
Please use the link sent to you via SMS or email to review the available options and select the one that best suits your needs. We recommend using the dedicated link provided in your notification, as the available options are determined based on your flight status and booking eligibility.
If we cancel your flight and no alternative flight is provided, we will contact you via the mobile number and email address registered in your booking.
You will receive a notification containing a dedicated refund link to request a refund for your cancelled flight.
Please follow the instructions in the notification and use the provided link to complete your refund request.
Compensation
You may also be eligible for compensation in accordance with the applicable regulations and conditions.
Please note that compensation may not be payable in certain circumstances beyond our control, such as adverse weather conditions, or security-related situations, subject to the applicable regulations.
To submit a compensation claim, please complete the form here.
Important Note: In accordance with banking requirements, flyadeal may request a copy of your passport or additional supporting documents to complete international bank transfers.