We recommend Customers who suffer from severe allergies travel with a medical certificate and related medication. If you have a specific dietary requirement please check with our cabin crew before you purchase from our onboard menu, alternatively you may bring your own food onboard, however:
- Our crew are not permitted to heat Customer’s own food since our ovens may have been used to heat other food to which you may be allergic
- Our crew are not permitted to refrigerate Customer’s own food (see above)
- Food must be free from strong odour to avoid inconvenience to other Customers
- We are unable to provide any napkins, cups, glasses etc. when you bring your own food (see above)
If the service you require is not listed please call our Customer Engagement Centre on +966 92000 0212 or +966 (0)12 653 9515 (if calling from outside the Kingdom of Saudi Arabia).