If you have reduced mobility and require wheelchair assistance in the airport and to the door of the aircraft simply add our Wheelchair Service when booking your flight online.
Once this service is added please check-in at the counter at least ninety (90) minutes before your scheduled departure time and inform our team that you have booked the service, they will provide you with a wheelchair and escort from the check-in counter to the departing aircraft, and from the aircraft to the arrival’s hall after landing. Please note this service is only suitable if you are able to walk from your seat to the aircraft door unaided.
If you are travelling with your own manual folding wheelchair, this should be checked in as hold baggage. No additional fees will be charged, and you can collect it from the baggage carousel on arrival.
If you are travelling with an electric wheelchair, or require additional support during your trip, for example Customers who require one-to-one care onboard or are unable to walk from the aircraft door to their seat, you must call us to make your booking at least 48 hours in advance of your planned travel as we may need to make additional arrangements for you. These services are not available on demand and must be pre-booked. If you require these additional services and do not advise us at the time of booking we may not be able to accept you for travel and no refund will be due to you.
If we are unable to confirm your requested date or time, we will offer you alternatives for your booking.